Beverage manufacturer
Developing an IT Strategy for a Fast-Growing Manufacturer
A young, enthusiastic IT team needs coaching and direction.
The problem
Rapid growth as a beverage producer led to an IT team that was left constantly putting out fires.
Visualizing the work
Deploying effective work management methods was a critical early step. Visualizing tasks and establishing Scrum rhythms helped the team reduce unnecessary meetings and create time-bound objectives that were easier to manage. By applying Kanban techniques, we lowered the team’s work in progress (WIP), ensuring focus on finishing tasks before starting new ones.
Service delivery, security and projects
For this team, it was most effective to break the work into three categories: Risk Management, IT Service Delivery, and IT Projects. This structure allowed us to set clear targets and objectives aligned with business priorities. Breaking down the work in this way also gave leadership better visibility into how IT was enabling business objectives, making the connection between technology and strategy more transparent.
Vendor management
Small IT teams often rely heavily on vendor performance, and this team was no exception. Collaborating with vendors to clarify services, define Service Level Objectives (SLOs), and establish performance metrics was essential. These steps not only helped vendors deliver at their best but also ensured their work was directly connected to overall business goals.
